Guides
Grievance Management

The Grievance Officer’s Playbook

Standard operating procedures for managing, investigating, and resolving Data Principal grievances within the SLA.

1 MIN READ

July 2, 2026

Table of Contents

Understanding SLA Requirements
The DPDP Act mandates that grievances must be addressed in a timely manner. Data Fiduciaries must acknowledge complaints quickly and resolve them within the stipulated timeframe to avoid escalation to the Data Protection Board.

Using the ConveyGrid Grievance Module

Intake: Data Principals submit grievances via your Privacy Dashboard.
Triage: The system automatically notifies your designated Grievance Officer and logs the ticket.
Investigation: Use the attached consent history and audit logs to investigate the claim.
Resolution: Respond to the user directly through the platform to maintain a complete, auditable record of the resolution.

Need help implementing this?

Our integration experts are available to guide you through the process and ensure a seamless setup.