Support
Managed Support Plans.
Choose the right level of support for your organisation’s compliance operations.
Standard Support
Included with all subscriptions- Email support
- 2 business day response time
- Access to guides and documentation
- Community forum access
Priority Support
For Growth plan subscribers- Email & phone support
- 4-hour response for critical issues
- Dedicated support queue
- Monthly check-in call
Enterprise Support
For Enterprise plan subscribers- Dedicated account manager
- 24/7 critical issue support
- Custom SLA availability
- Quarterly compliance review
- On-site support available
Support Response SLAs
Target initial response times based on priority level and plan.
| Issue Priority | Standard | Priority | Enterprise |
|---|---|---|---|
| Critical (System Down) | 2 Business Days | 4 Hours | 30 Minutes (24/7) |
| High (Major Impact) | 2 Business Days | 8 Hours | 2 Hours |
| Medium (Partial Impact) | 2 Business Days | 1 Business Day | 4 Hours |
| Low (General Query) | 3 Business Days | 2 Business Days | 1 Business Day |